Provide centralized coordination
of division support functions. Manage division records including the physical claim
files.
Responsibilities
Reception: Receive
and respond to phone and in-person inquiries for the Workers' Compensation Division
and DCBS Director's Office. Mail: Provide mail pick-up, processing, and delivery services for Workers' Compensation
Division. Claim records: Maintain physical files of Oregon injured worker claims. Respond
to internal and external requests for claim information, and purge inactive files to
permanent storage. Records retention: Manage retention of claim and coverage files in hard copy,
electronic,
microfilm, and CD formats. WCD publications: Fill requests from stakeholders for WCD publications, bulletins,
and rules.
Ergonomics and safety: Coordinate building and work space safety and ergonomic matters
for staff.
Functions
The
Central Services Unit consists of a supervisor and 12 staff. Two staff provide telephone
and walk-in reception services for the Workers' Compensation Division and DCBS Director's
Office, as well as providing claim history summaries. A publications specialist fills
requests from stakeholders for WCD publications. One staff member in the division mail
center sorts, date stamps, and delivers mail to units within the sections and pick up
out-going interagency and postal mail.
Seven staff provide
claim file maintenance, retrieval, and purge services which include attaching documents
to the files, and re-filing and purging files according to retention schedules. Record
center staff also answer phone and written inquiries about claim record availability
and respond to subpoenas for file information. If appropriate, a copy of the file is
released. This staff also prepares records for permanent storage.
The unit supervisor
manages retention and destruction of division records, and determines whether compensation
claim information can be released in accordance with public records laws.
For
more information contact:
Operations
Section : 503-947-7810
FAX: 503-947-7630
If you have questions about this webpage, please contact Jim Troyer, 503-947-7624.
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