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The Ombudsman for Injured
Workers was created by the 1987 Legislative Assembly. The director of the Department
of Consumer and Business Services appoints the ombudsman, with the concurrence of the
governor. The Ombudsman's Office acts as an advocate for injured workers by accepting,
investigating and attempting to resolve complaints concerning matters related to workers'
compensation.
The Ombudsman's primary focus is to provide prompt and excellent service to injured
workers who have questions or concerns regarding the workers' compensation system.
The office is committed to providing workers accurate information about their rights
and responsibilities to enable them to protect their rights in the workers' compensation
system.
The Ombudsman also provides training and outreach to injured workers and stakeholders
to improve awareness of the services the ombudsman's office provides and ensure that
workers who need help have access to those services regardless of language, disability,
or other potential barriers.
The Office of the Ombudsman for Injured Workers is staffed by the Ombudsman, a Chief
Assistant Ombudsman, five Assistant Ombudsmen (three are fluent in Spanish), and one
support staff member.
Note: The Ombudsman is not an attorney, cannot represent injured workers at
Workers' Compensation Board hearings, and cannot provide legal advice.
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